WHAT ARE Karenes DELIVERY OPTIONS?

During checkout, we'll provide an estimated delivery date. We'll also include that date in your order confirmation email.

  • Free for orders of AED 750 or more
  • AED 40 for orders of less than AED 750
  • Arrives in 3–8 business days

FAQs

Does my order need to go through customs?
Since your order is dispatched internationally, it has to be cleared through customs. Don't worry—we'll handle it for you. The delivery date provided at checkout accounts for clearance times.

What about duties and taxes?
We eliminate the guesswork for you. All applicable 

WHAT ARE Karenes DELIVERY OPTIONS?

During checkout, we'll provide an estimated delivery date.
We'll also include that date in your order confirmation email.

  • Free for orders of AED 750 or more
  • AED 40 for orders of less than AED 750
  • Arrives in 3–8 business days

FAQs

Does my order need to go through customs?

Since your order is dispatched internationally, it has to be cleared through customs. Don't worry—we'll handle it for you. The delivery date provided at checkout accounts for clearance times.

 

Is expedited delivery available?
We deliver your order as fast as possible so you can get out there and enjoy your shoes and gear. Expedited delivery isn't currently available.

ADDITIONAL INFORMATION

  • Orders are processed Sunday–Thursday, except for national holidays. Be aware that orders may experience longer processing and delivery times during holidays.
  • Orders can't be delivered to PO boxes, Karenes stores, re-shippers or package-forwarding services.
  • Orders can't be delivered to addresses outside the country or region where they were placed
  • Karenes By You orders arrive during week—standard delivery times do not apply.
  • Refunds include the total value of any returned items. Please note that delivery fees are not refundable unless you receive an incorrect item.
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